Evan Sanders

Level 2 Service Desk Technician with 18 Months experience in high volume service desk environments. Extensive experience problem solving and troubleshooting, wanting to move into Cloud DevOps as a career. Passionate about the way it can bridge gaps and help people, and always working on upskilling to meet future needs.

Skills

  • Amazon Web Services
    • IAM
    • EC2
    • S3
    • Route 53
    • API Gateway
    • DynamoDB
    • Lambda
    • CloudFront
    • CloudFormation
    • ECR
    • EKS
  • Microsoft Azure
    • 365 Licensing
    • Entra Identity Management
    • Intune Policies and Configuration
    • Exchange Administration
    • Autopilot Configuration and Enrollment
    • Hybrid Cloud Management
    • Enterprise Applications
  • People Skills
    • Customer Service
    • Complaint Handling
    • Customer De-escalation
    • Empathy
    • Problem Solving
    • Device and Software Training
    • Patience
    • Communication
  • Languages
    • Python
    • Javascript
    • HTML/CSS
    • Microsoft Powershell
  • DevOps Tools
    • Terraform
    • Docker
  • Network Administration
    • Cisco IOS
    • Network Design
    • IPv4/IPv6 Routing/Switching
    • VLAN
    • ACL
    • DHCP
    • NAT
  • Server Administration
    • Windows/Linux
    • Domain Controller
    • Active Directory
    • DHCP
    • DNS
    • VPN - IPSec
    • Exchange Server
  • VMWare ESXi/Hyper-V Virtualisation

certifications

2023

AWS Certified Cloud Practitioner

Validation Number: DN1YCY32TEQ4QS3S

Download

2023

AWS Certified Solutions Architect - Associate

Validation Number: GX9685LK6EQQ1R3H

Download

Experience

2024-Present

Kaine Mathrick Tech

Level 2 Service Desk Technician

Service Desk escalation position handling higher complexity tasks and issues, troubleshooting outages, and building preventative solutions in Azure.

2023-2024

Total Computer Technology

Service Desk Engineer

Help Desk position assisting clients and troubleshooting issues across a range of devices and services, both remotely and on-site.

2010-2019

Vodafone Hutchison Australia

Retail Store Manager

Sales and device troubleshooting for iOS and Android devices and MacOS and Windows laptops. High end critical thinking, customer resolution, and step by step problem solving to find the root cause

2009-2013

Turncoat Studios

Technical Director

Multimedia content creation in large event spaces, video editing on Final Cut Studio and Adobe Creative suite, high end equipment setup and use.

Education

2022

Diploma in IT Advanced Networking

Holmesglen Institute of Tafe

2021

Certificate IV in IT Networking

Holmesglen Institute of Tafe

2006-2009

Bachelor of Arts

Deakin University

Major: Film/Drama

interests

Books
Video Games
Technology
Movies
Cooking
Learning

contact

Hawthorn East, Victoria

+61 412 489 657

Socials

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