Evan Sanders

Cloud Engineer

Service Desk Engineer with close to 15 years experience in Customer Service problem solving and troubleshooting, wanting to move into AWS Cloud as a career. Passionate about the way it can bridge gaps and help people, and always working on upskilling to meet future needs.

Skills

  • Amazon Web Services
    • IAM
    • EC2
    • S3
    • Route 53
    • API Gateway
    • DynamoDB
    • Lambda
    • CloudFront
    • CloudFormation
    • ECR
    • EKS
  • Microsoft 365
    • User Creation/Deletion
    • MFA Management
    • Exchange Administration
  • People Skills
    • Customer Service
    • Complaint Handling
    • Customer De-escalation
    • Empathy
    • Problem Solving
    • Device and Software Training
    • Patience
    • Communication
  • Languages
    • Python
    • Javascript
    • HTML/CSS
  • DevOps Tools
    • Terraform
    • Docker
  • Network Administration
    • Cisco IOS
    • Network Design
    • IPv4/IPv6 Routing/Switching
    • VLAN
    • VPN - GRE
    • ACL
    • DHCP
    • NAT
  • Server Administration
    • Windows/Linux
    • Domain Controller
    • Active Directory
    • DHCP
    • DNS
    • VPN - IPSec
    • Exchange Server
  • VMWare ESXi/Hyper-V Virtualisation

certifications

2023

AWS Certified Cloud Practitioner

Validation Number: DN1YCY32TEQ4QS3S

Download

2023

AWS Certified Solutions Architect - Associate

Validation Number: GX9685LK6EQQ1R3H

Download

Education

2022

Diploma in IT Advanced Networking

Holmesglen Institute of Tafe

2021

Certificate IV in IT Networking

Holmesglen Institute of Tafe

2006-2009

Bachelor of Arts

Deakin University

Major: Film/Drama

Experience

2023-Present

Total Computer Technology

Service Desk Engineer

Help Desk position assisting clients and troubleshooting issues across a range of devices and services, both remotely and on-site including:

  • Microsoft Windows
  • Active Directory/Exchange/365
  • Device Building and Deployment (Workstation and Network)
  • Citrix
  • Sonicwall Firewall/VPN
  • Dell/Ubiquiti/Cisco Network Equipment

2010-2019

Vodafone Hutchison Australia

Retail Store Manager

Sales and device troubleshooting for iOS and Android devices and MacOS and Windows laptops. High end critical thinking, customer resolution, and step by step problem solving to find the root cause

2009-2013

Turncoat Studios

Technical Director

Multimedia content creation in large event spaces, video editing on Final Cut Studio and Adobe Creative suite, high end equipment setup and use.

interests

Books
Movies
Cooking
Video Games
Learning

contact

Hawthorn East, Victoria

+61 412 489 657

Socials

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